Frequently Asked Questions
Everything you need to know about your Moxy experience.
What is Moxy's return policy?
We offer a 30-day hassle-free return policy for all unworn items in their original packaging with tags attached.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between styles.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Moxy is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% by 2025.